Refund policy

Return & Refund Policy

At NextLight, operated by JOYDU LLC, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we’re here to help.

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible, items must be:

  • Unused and in the same condition you received them

  • In the original packaging, including all accessories and tags

  • Accompanied by proof of purchase (order number or receipt)

Items returned after 30 days may not be accepted.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Items marked as Final Sale

  • Gift cards

  • Items damaged due to misuse, normal wear, or improper care

If an item arrives damaged or defective, please contact us immediately (see below).

Return Process

To initiate a return, please contact our support team at support@nextlight.com with:

  • Your order number

  • The item(s) you wish to return

  • Reason for return

  • Photos (if the item arrived damaged or defective)

Once your return request is approved, we will provide detailed return instructions, including the return address. Items sent back without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 5–10 business days.

Please note that original shipping fees are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).

Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us within 7 days of delivery.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with:

  • Your order number

  • Photos clearly showing the issue

  • A brief description of the problem

We will arrange a replacement, refund, or other appropriate solution.

Order Issues & Lost Packages

If your order has not arrived within the estimated delivery time, please contact us and we will assist in locating your package or arranging a solution.

Contact

For return requests or questions regarding this policy, please contact:

NextLight
Operated by JOYDU LLC
Email: support@nextlight.com
Phone: +1 (505) 267 8366