Shipping policy

Shipping Policy

Last Updated: 13/04/2026

This Shipping Policy outlines how orders placed on the NextLight website are processed, shipped, and delivered. By placing an order, you agree to the terms below.

Shipping Coverage

We currently ship to addresses within the United States.

Order Processing Time

All orders are processed within 2–3 business days (Monday–Friday, excluding holidays) after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day. During peak periods or promotional events, processing times may be slightly extended.

Estimated Delivery Time

Once your order has been processed and shipped, delivery typically takes 5–8 business days, depending on your location and carrier performance.

Please note that delivery times are estimates and not guaranteed.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking number. Tracking updates may take 48–72 hours to appear after dispatch.

If you do not receive tracking information within this timeframe, please contact our support team.

Shipping Costs

Shipping fees (if applicable) are calculated at checkout and clearly displayed before completing your purchase.

Delivery Issues

If your order has not arrived within the expected delivery window, please contact us so we can assist you.

We are not responsible for delays caused by:

  • Incorrect or incomplete shipping addresses

  • Carrier-related issues beyond our control

  • Force majeure events (e.g., weather disruptions, strikes)

Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information. Orders returned due to incorrect or incomplete addresses may be subject to additional shipping fees.

Lost or Damaged Shipments

If your package is lost or arrives damaged, please contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and, where appropriate, arrange a replacement or refund.

Contact

For questions regarding your shipment, please contact:

NextLight
Operated by JOYDU LLC
Email: support@nextlight.com
Phone: +1 (505) 267 8366